Delayed customer email delivery

Incident Report for Cleeng

Postmortem

Dear Broadcasters,

We've concluded our investigation into the recent incident regarding the delayed customer email delivery. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis (RCA).

Thank you for your patience and continued support.

RCA-2024Q4-Delayed customer email delivery.pdf

Posted Nov 07, 2024 - 19:34 CET

Resolved

The issue has been resolved.

Posted Nov 05, 2024 - 06:10 CET

Identified

The issue is now under control - emails are sent out with minimal delay (seconds) now. The team is working on a permanent fix.

Posted Nov 05, 2024 - 05:27 CET

Investigating

We are experiencing significant delays for transactional emails to customers. The team is working on resolving this issue.

Posted Nov 05, 2024 - 04:58 CET

This incident affected: Checkout & Other Widgets.