[Churn IQ 2.0] Service degradation

Incident Report for Cleeng

Resolved

This incident has been resolved.

Posted Jun 15, 2023 - 17:42 CEST

Identified

This incident has been investigated. The drill-in components in the reporting graphs have been identified as being at fault and our team is currently working on an update to restore their functionality. The remaining reporting metrics and export data were not affected in the incident.

Posted Jun 15, 2023 - 17:22 CEST

Investigating

We are encountering a degradation of service with regards to the Churn IQ dashboard. This issue has led to an interruption in the display of the reporting tables. Our team of engineers is actively investigating the matter, and we shall provide regular updates as the situation progresses.

Posted Jun 15, 2023 - 15:24 CEST

This incident affected: ChurnIQ.