Planned maintenance - ChurnIQ
Scheduled Maintenance Report for Cleeng
Postmortem

ChurnIQ went through a successful maintenance. Following the procedure, the hours of data refresh are changed - they are now 45 mins earlier than previously. For example, if data refresh used to take place at 8:15 a.m., now it happens at 7:30 a.m. For details, please see “How recent is my ChurnIQ data" help center article: https://publisher.support.cleeng.com/hc/en-us/articles/360012779000-How-recent-is-my-ChurnIQ-data-

Note: the Predict section of the Retain Dashboard will be fully populated on Monday, April 11. Until then, the predicted paid renewal data will not be available. We apologize for the inconvenience.

Following the maintenance some scheduled file exports were generated later than expected or failed. The functionality is now restored and being closely monitored.

Posted Apr 06, 2022 - 15:08 CEST

Completed
The scheduled maintenance has been completed.
Posted Apr 06, 2022 - 13:00 CEST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 06, 2022 - 10:00 CEST
Scheduled
ChurnIQ may become unavailable for up to 15 minutes during a maintenance window between 10:00 AM and 1:00 PM CET on Wednesday April 6th.
Posted Apr 01, 2022 - 12:39 CEST
This scheduled maintenance affected: ChurnIQ 2.0.