Core Platform - Configuration Sync Delay

Incident Report for Cleeng

Postmortem

Dear Broadcasters,

We've concluded our investigation into the recent incident regarding configuration sync delay. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis (RCA).

Thank you for your patience and continued support.

RCA_2025Q2 - Configuration per Broadcaster Service Incident.pdf

Posted May 09, 2025 - 13:48 CEST

Resolved

Between 13:32 and 14:05 CEST, we observed a temporary issue with the Configuration Service database, which may have affected certain integrations (Adyen, SK2, Samsung, Vizio, ReCaptcha). Most live traffic continued to receive configuration data from our fast-access memory layer, which temporarily stores recent settings as additional safeguard.

Additionally, configuration changes made between 07:00 and 14:05 CEST were not saved and have been lost.

A detailed timeline and impact assessment is in progress.
RCA will be shared once available.
Posted May 05, 2025 - 15:13 CEST
This incident affected: API, Checkout & Other Widgets, and ChurnIQ.