We've concluded our investigation into the recent incident regarding configuration sync delay. For a more comprehensive postmortem, please feel free to review the document attached below, which contains the full Root Cause Analysis (RCA).
Thank you for your patience and continued support.
Between 13:32 and 14:05 CEST, we observed a temporary issue with the Configuration Service database, which may have affected certain integrations (Adyen, SK2, Samsung, Vizio, ReCaptcha). Most live traffic continued to receive configuration data from our fast-access memory layer, which temporarily stores recent settings as additional safeguard.
Additionally, configuration changes made between 07:00 and 14:05 CEST were not saved and have been lost.
A detailed timeline and impact assessment is in progress. RCA will be shared once available.
Posted May 05, 2025 - 15:13 CEST
This incident affected: API, Checkout & Other Widgets, and ChurnIQ.