Checkout & Widgets - Service Degradation

Incident Report for Cleeng

Resolved

The AWS CloudFront issue has been resolved, and Cleeng Hosted Widgets are fully operational in production. Registrations, account creation, and payment processing have been restored.
Posted Jul 16, 2026 - 12:36 CEST

Monitoring

The incident has been traced to an ongoing AWS CloudFront service disruption, which is preventing traffic from reaching Cleeng Hosted Widgets. AWS is working to restore the service; updates are available on the AWS Health Dashboard:
https://health.aws.amazon.com/health/status

Hosted Widget clients remain impacted. We're monitoring AWS recovery and assessing alternative solutions.
Posted Jul 16, 2026 - 12:07 CEST

Identified

We’ve isolated the incident to an AWS CloudFront issue affecting traffic to Cleeng Widgets across all environments. Our engineering team is monitoring the disruption and evaluating recovery options.
Posted Jul 16, 2026 - 11:48 CEST

Investigating

We’re investigating an incident affecting Cleeng Widgets across all environments. Users may encounter 504 Gateway Timeout errors when loading checkout and other widget pages.

Our engineering team is working to restore service. We’ll provide further updates as soon as more information is available.
Posted Jul 16, 2026 - 11:24 CEST
This incident affected: Checkout & Other Widgets.