Incomplete transaction data in ChurnIQ

Incident Report for Cleeng

Resolved

This incident has been resolved.

Posted Jun 10, 2022 - 17:21 CEST

Update

The issue with data ingestion was resolved - transactions are now up to day.
Please note that reports generated in the last 24 hours (8.06 14:00 UTC to 9.06 14 UTC) may be incomplete and should be recreated.

Posted Jun 10, 2022 - 17:04 CEST

Update

We are continuing to monitor for any further issues.

Posted Jun 10, 2022 - 17:02 CEST

Update

We are continuing to monitor for any further issues.

Posted Jun 09, 2022 - 20:47 CEST

Update

We are still experiencing issues with date ingestion software - transactions committed after 9:48 UTC are not available in the reporting system yet.

Posted Jun 09, 2022 - 20:45 CEST

Monitoring

Due to data ingestion process taking long, transaction data in ChurnIQ may be still lagging by up to 24 hours. The ingestion is expected to finish in the next 12 hours.

Posted Jun 09, 2022 - 09:15 CEST

This incident affected: ChurnIQ.